Reviews

Very kind and helpful with any questions we had

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My salesman John Glusak.. was fantastic to work with! This is my second vehicle that ive pur based with him. I was in and out in 2. 5 hours..he was professional knowledgeable and very kind.

I scheduled a service appointment through the Chevy app for the 30K mile routine maintenance. I also asked that my GM Rewards points be added towards my payment for service. I dropped my car off about 8:30am on 7-30-26. I returned to pick up my car around 2:30pm. I stood in the mostly empty service lobby for 3-5 minutes before a mechanic finally asked me if I have been helped; he then retrieved a service person to help me. When provided the bill, I saw I had only been given a standard oil change. I asked why I was given an oil change when I scheduled a maintenance package via the app. The service really had no answer for me, but told me I could then wait in the lobby for them to complete the service package. I advised him this was not acceptable as my car has already been in their possession for 7 hours, and I had to get to work. I paid the bill and then afterwards noticed that my GM Rewards points were not even subtracted from the total as I requested. Also, the service rep I surrendered my vehicle to upon arrival advised me at least twice she would make sure she had my car washed for when I picked up my vehicle. When the porter brought my car around, it was still dirty and had bird poop all down the passenger side. The porter did ask me if I wanted him to return the car and wash it but I did not have time and would be late to work. At this point Hawk is 0 for 3 with me and I still need to bring my car back for the maintenance package. I am also questioning if I actually received an oil change--did they just drive my car to the back and then just let me pick it up dirty and not serviced later on?? I'm not even sure!! Not happy with this visit and there was no legit attempt to make it right, other than to tell me I can wait some more while they fix their mistakes.

Petra was a joy to work with at my appointment. Everyone is very friendly

I was provided quick and courteous service by Myles at Hawk Cadillac Chevrolet. The video inspection was an added treat that I was not expecting that gave me comfort that my 2026 Chevy Traverse was operating at an optimal level. Thanks again Myles for the excellent service.

Great experience per usual! Mindy and the Hawk team are amazing!

Although I did not purchase my car here, this is the only shop o trust to service my ev! The staff is EXCEPTIONAL

Very good service

The service writer Jennifer is wonderful! She got me registered and my truck was quickly wisked away. I really like getting updated through text messages, then after my service i received a video of the technician explaining what he did! That was cool