534 Reviews Found
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
Very nice people, I always see Angus Chu my Adviser. He has good customer service, friendly and nice attitude.
Rosalia G.
JOLIET
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to our Service Director, Bill Webb at 815-773-2156 so we may identify ways to improve your experience.
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Confirmed Service Customer
After receiving an email for a 9.99 oil change and scheduling an appointment it was very disappointing to stand and have to email him the email I originally received. What has happened to good old fashioned customer service. I also asked about the coverage on the vehicle and was told to call the 800 number. Friendliest gents there are ones that porter the vehicle in and out of garage.
Jane K.
JOLIET
Business Response
Hi, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to our Service Director, Bill Webb at 815-773-2156 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Business Response
Hello, thank you for sharing your positive experience! We hope to see you soon!
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Confirmed Service Customer
As a newer Chevy owner, I was very satisfied with the service I received.
Edward S.
CREST HILL
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!
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Confirmed Service Customer
I had a great conversation with Mindy while i waited for my car. All in all. Everything was done satisfactory.
Vito D.
CHANNAHON
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Chevrolet of Joliet. Thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again.
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Confirmed Service Customer
Took 2 hours for them to do an oil change and a tire rotation… which also costed me $72. Way too expensive. I would’ve paid $45 at Firestone.
Brittnee R.
JOLIET
Business Response
Hello, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
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Confirmed Service Customer
Took over 2 hours for oil change for an appointment. I arrived 1 min early for the appointment as well.
Nick B.
Romeoville
Business Response
Hi, thank you for taking the time to leave us your honest feedback. Please reach out to our Service Director, Bill Webb at 815-773-2156 so we may identify ways to improve your experience going forward.
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Confirmed Service Customer
always satisfied at Hawk Chevy since I bought this vehicle in October 2016
David T.
OTTAWA
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon! Thank you, and have a fantastic day!
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Confirmed Sales Customer
Overall, it was a good experience. Hawk worked hard to get us exactly what we wanted even though they did not immediately have it at their store. We had to only wait a couple of weeks due to the current shortage, but the end result was totally worth it.
Justin A.
CHICAGO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
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Business Response
Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
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Confirmed Service Customer
I spent a $1000 on preventative maintenance When I got my vehicle back none of the tires had the correct air pressure And the censors were not updated If the simple stuff wasn't done correctly makes me wonder about the other stuff that I spent a lot of money on
Archie T.
elwood
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to our Service Director, Bill Webb at 815-773-2156 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
I wanted to purchase tires before winter. My service advisor, Angus Chu was there for me from the first call I made. His level of knowledge is only surpassed by his customer service! He also remembered me speaking about a family of young boys who recently lost their mother. He remembered I was looking for a bicycle for the youngest boy who is 6. Angus actually brought a fantastic Spider-Man bike to work with him that day I came and donated it to the boys! I was overwhelmed with joy knowing how thoughtful and generous he was. His compassion was so very much appreciated… I’ll go nowhere but Hawk for my needs. Angus needs an extra shout out!!! Thanks
Carla L.
MANHATTAN
Business Response
Hi. Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Dealership was great. Took care of my problem promptly. Explained everything and discussed options. Only complaint is Chevy chassis module is defective after five years.
Bruce W.
PLAINFIELD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 600-7621 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
My service adviser told me it would take an hour and it did. Waiting room was nice. Very happy with my service.
Dorothy B.
NEW LENOX
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
I've brought my truck for the same problem several times to your dealership and another. I'm tired of dealing with this issue. The service people are great. I know it GM trying to patch fix the problem. I think we a far pasted that now and the dealership should step up to GM and get this resolved. Thank you! Bernie Shanks
Jacquelin S.
LOCKPORT
Business Response
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to our Service Director, Bill Webb at 815-773-2156 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
Very disappointed that I would have to take the vehicle in for servicing just a few days after purchasing it.
Floyd C.
JOLIET
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact our Customer Care Manager, Daryl Woltman at 815-741-6993 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
My appointment was scheduled promptly, the work was done expeditiously, and at a fair price. Since buying my Suburban from Hawk, I've had nothing but good experiences with your dealership.
Richard W.
JOLIET
Business Response
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!