Ruth was fantastic. Helped us out every which way and offered council and advice to my niece who is a first time new car owner at age19. Pleasant demeanor. Made this easier with amount of people ahead of us waiting to close the deal.
Hello there, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to our Service Director, Bill Webb at 815-773-2156 so we can assist you further.
After arriving I was greeted immediately by a sevice rep that logged me in and my car was taken to the service bay. I was shown to the waiting area and offered coffee or water. I expected a 2-3 hour wait, and had brought a book to read. After a little over an hour later my name was called and was told my car was ready. All in all a very speedy and pleasent experience.
I was greeted almost immediately by Representative Jesus Rodriguez , I was asked to take a sit while he was finishing up with a customer he was eager to get me in a 2022 Chevy Equinox I request , he made it Happen, the process was fast and painless very satisfied. Thanks Mr. Jesus Rodriguez
Hi, thank you for taking the time to leave us your honest feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give reach out to our Customer Care Manager, Daryl Woltman at 815-741-6993 so we can discuss your experience further. We look forward to hearing from you.
RB is great to work with and handled the problem with my car as good as I could have hoped for with a the right attitude. But the service members/consultants who didn’t do their jobs and failed to properly diagnose the issue the two prior times the car was there for service are the definition of why people don’t trust dealership service. Maybe I buy a Chevy again in the future, but if Ryan Burton is no longer there, it will not be from your dealership.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 600-7621 at your earliest convenience to discuss how we can turn your experience into a positive one. We hope to hear from you soon.