Very happy with it especially that you had diesel mechanics available to do the work. The dealership where are usually have it done for some reason during this COVID-19 has laid off their diesel mechanics and cut their staff in half and then only trying to get the truck serviced it���s been almost impossible with him so being that I do a lot of business in the Joliet area and then just recently required Commercial property nearby your dealership I decided to give you guys a try and I am very pleased with your service thank you
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Your service manager, Sean, is excellent at his job, a real people person. When I called him, I couldn't get into my car. He gave me the instructions on how to access using the secret key in the fob, which my sales rep, Julian Perez, forgot to tell/show me. He gave me the 800# to call for a jump (didn't work) and then had me call for a tow. I valued his instructions, they really calmed me down. Your entire service team is top notch. They kept me updated on when my car would be fixed (needed a new battery). Also had the rear window wiper motor replaced and filled the tires (not done with the tire rotation in June). Just the greatest!!!! (Especially Sean, he should get an award).
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
From the time I arrived to the time I left, I waited 2 hours for a routine oil and filter change. I was a little disappointed in the wait time, since I have previously received this service and never waited as long as I did.
Hi, thanks for taking the time to leave a review. Our team is committed to providing each of our clients with the best automotive experience, so we appreciate your feedback. If there's absolutely anything we can do to improve your recent experience, please don't hesitate to reach out directly and let us know. Take care.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.
Hi there, thank you so much for sharing your positive feedback about your visit! We're glad Justin could help! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!