22 Reviews Found
Business Response
Ray, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Nothing wrong with the service but the wait was way too long. I booked an early appointment (7:45am) so they wouldn't be backed up by then. I arrived a few minutes early for a oil change, tire rotation and multi-point inspection. Never have I ever waited one hour and 45 minutes for that to be done. Might not be coming back!
Kim W.
SHOREWOOD
Business Response
Kim, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Dale, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
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Confirmed Service Customer
Easy scheduling, prompt service. The checked out my concern of reoccurring tire pressure loss and found a nail in my sidewall. Replaced the tire in thirty minutes.
Charles B.
SHOREWOOD
Business Response
Charles, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
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Confirmed Sales Customer
Absolute best Hawk Chevrolet from the time you walk in, to the time you leave. Mindy was the best.
Nikolas S.
CHANNAHON
Business Response
Nikolas, thank you so much for your positive comments about Hawk Chevrolet of Joliet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Time when by quickly. Used free Wi-Fi and even got some work done. Great experience.
Michael M.
JOLIET
Business Response
Michael, thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
I had came to receive my first oil change and as soon as I entered the building I was greeted by Hector Ortiz immediately, who then not only aswered my questions regarding the oil change, but redirected me to their services. He also explained to me the process and soon enough I was out the door. He has made every experience and process a memorable one!
Issac P.
JOLIET
Business Response
Issac, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Everything was great with the Sales group, but the Financial Executive did not explain the Terms of the Maintenance Contract correctly to me.
Richard W.
WILMINGTON
Business Response
Richard, we really appreciate your feedback! Thank you so much for your feedback! We hope you have a great day!
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Business Response
Robert, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Good communication with service agent is very important, it builds trust!
Tracey C.
JOLIET
Business Response
Tracey, thank you for your review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Issac, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Hawk Auto did fabulous repairs on my Tahoe. They even did an oil change & rotated the tires. The car was literally brand new when I picked it up. Great paint job!
Diane M.
NAPERVILLE
Business Response
Diane, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Overall my experience was good except for one little issue with numbers that at the end was resolved.
Ivonne L.
JOLIET
Business Response
Ivonne, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Customer Care Manager, Daryl Woltman at 815-741-6993 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
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Business Response
Ray, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Ruth was fantastic. Helped us out every which way and offered council and advice to my niece who is a first time new car owner at age19. Pleasant demeanor. Made this easier with amount of people ahead of us waiting to close the deal.
James F.
MANTENO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Greeted with smiling faces & everyone was so happy to answer questions & direct me to where I wanted to go. Plus loaner cars were available for me. That’s a big plus for me.
Diane M.
NAPERVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Everything was fine. Everything was done as discussed and on time delivery. Thank you
Ronald C.
MINOOKA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Oil change, tire rotation and repair to the lift gate went went quickly
Robert S.
SHOREWOOD
Business Response
Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!