Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet Of Joliet and we hope to see you again soon! If you have any further questions, please give us a call. We're always happy to help!
I was told it would take about 30 min. to check out my car when I brought it in but it was over 2 hours. I would have asked if they could have shuttled me home and wished they'd offered as I live about 5 minutes away. Plus was disappointed it took 2 weeks when they kept adding on another half week till it would be completed.....originally saying by the middle or end of the week. They had no loaners available.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Mike Hayes at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
Hawk (Bill Jacobs) has been my family dealer for over 20 years. Sean Drane makes sure that I am completely satisfied each time I come in for service and it's always, ALWAYS a pleasure to be greeted by Alex in the bay. I look forward to my oil changes and because they are so great, I don't mind waiting.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet Of Joliet! We are always more than happy to assist you if anything else comes up. Take care!
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to our Service Director, Mike Hayes at 815-773-2156 so we can work towards a resolution. Take care.
Well my husband Craig Morris is the one who actually owns the Silverado. And he is very happy with the service. Being a 22 year Ret. Marine Veteran, he still has a keen eye for detail. Hawk Chevrolet is the only place that Craig will take his Truck.
Out of all of the service advisors Sean Drane is my favorite, he is always very professional, clear, up front and honest about my repairs. He truly makes me feel like family and not just another customer when I come in to have my car repair no matter if it���s something simple or costly. Great customer service Sean and thank you for everything.