544 Reviews Found
Business Response
Hi, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet Of Joliet
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Confirmed Service Customer
I have been coming to hawk for a couple of years know and I have all 4 of my chevys serviced here they are very good
Jim H.
channahon
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
The experience at the time was okay but I feel like I was ripped off on the labor cost. For something that only took an hour to fix I was charged $330 labor. I wish I waited and went somewhere else after learning it was cheaper at a lot of reputable places elsewhere. I probably won���t come here again for a diagnosis and fix.
Amanda S.
CREST HILL
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hi, thank you for the high star rating! We look forward to your next visit! Take care!
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Confirmed Service Customer
The only complaint I have is the wait time. Oil change appointment at 7am and was not finished until 8:40. Other than that your service department is great! Great service, great people.
Tracy O.
SHOREWOOD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
My Salesman Todd was fabulous, quite knowledgeable on all aspects of my car..
John F.
SOUTH ELGIN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet Of Joliet! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Hawk Chevrolet Of Joliet and we hope to see you again.
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Confirmed Service Customer
This is the first time in the MANY years that we have dealt with this service department that I had a problem with the service technician who dealt with my vehicles issue. If it happens again I will no longer do business with this company!
Susan K.
JOLIET
Business Response
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to our Service Director, Mike Hayes at 815-773-2156 so we can work towards a resolution. Take care!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
Great service as always! I feel like my business is appreciated. They know my name, recognize and greet me, and take great care of my vehicles.
James H.
PLAINFIELD
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
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Confirmed Service Customer
Very Professional, courteous and fast service
Steiner H.
JOLIET
Business Response
Hello, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, we're glad to hear you found our staff was so friendly and helpful! If you have any further questions, please give us a call. We're always happy to help.
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Confirmed Service Customer
Great place but 2 hour wait for oil change and tire rotation is too long.
Colleen S.
MANHATTAN
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Confirmed Sales Customer
My experience with my salesman, Chester Paterson, was exceptional. Extremely pleasant buying experience, until it came to the finance manager, Mike, he was completely unprofessional from start to finish. Mike didn't even introduce himself, secondly the interest rate was astronomical, which doesn't make any sense with my credit score, he even commented it was strange yet didn't stop to question it. Thirdly the figures Chester and I discussed were different than what he had on his paperwork. My family has bought at least six vehicles from the hawk dealerships, after this experience I would not feel comfortable to send anyone I know to this dealership, to be taken advantage of by Mike in finance.
Donald S.
CHICAGO
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Chevrolet Of Joliet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I had my first oil change and tire rotation on my 2020 Trax. The first change was free.They found a problem with one of the lug nuts on one of the wheels. They replaced the bad lug and nut. Also, no charge. They said it was an issue from the factory. I was very pleased with the whole experience. I will continue to have my regular maintainance done at the dealership.
Thomas Q.
LOCKPORT
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet Of Joliet and we hope to see you again soon! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The Hawk dealership was very clean and Angus Chu as before was more than helpful and courteous. Explained the the results of my 32 point diagnostic and oil change. All in all it was nice and peaceful. Thank you
Juan R.
JOLIET
Business Response
Hi there, we are glad to hear Angus took such great care of you. If there is anything else we can do for you, please don't hesitate to reach out to us. Have a wonderful day!